Privacy Policy


This privacy policy describes the policies and procedures of Maalchat, of the collection, use, and disclosure of your information on our mobile application.


We are sensitive to the scenario that we would be dealing with data and information of a personal nature. By using our Maalchat Wallet, you tend to provide Personal Information of You and your family (also referred to as “User”). You consent to the terms of our online Privacy Policy and our processing of such Personal Information for the purposes explained in this policy by registering on the Website or by subscribing to our services. You also agree to our contacting you according to the business relationship established using the information you provide to us. We request you to read this policy carefully and understand your rights and our rights.

This Privacy Policy sets out how Maalchat Wallet uses and protects any information that you provide when you use our application. We are committed to ensuring that information shared by you is protected and we assure you that it shall solely be used following this Privacy Policy. You, however, understand and appreciate and agree, that there is no 100% security, as such, we remain committed to applying the maximum diligence to protect your shared information.

What personal information does Maalchat collect?

We may hold information relating to you that you have provided to us (such as on an application or registration form) or that we may have obtained from another source (such as our suppliers/agents or from marketing organizations and relayed agencies). This information may include, amongst other things, your name, address, telephone numbers, information on how you use our products and services (such as the type, date, time, location and duration of calls or messages and the chat history, the location of your mobile phone from time to time, lifestyle information, details of your Maalchat transactions and any other information collected concerning your use of our products and services).

How does Maalchat use your Personal Information?

Information that we collect and that you provide us with are personal information that we exert our utmost effort to preserve. Nevertheless, we share your Personal Information with stakeholder:

Information collected by Merchants and Agents


Maalchat Wallet shall engage independent merchants and agents to provide certain products and services to our customers. Access to any of your Personal Information by these merchants is limited to the information reasonably necessary for the merchants to perform their limited services agreed upon with them. We also insist that these merchants protect your Personal Information in a manner consistent with this Privacy Policy and that the merchants shall not use or disclose your personal information for any purpose other than providing us with the products or services for which we have contracted them. We will not sell, distribute, or lease your Personal Information to merchants/ agents unless:


-       We are legally permitted. We will take commercially reasonable steps to notify you if we are required to provide your personal information to merchants/agents as part of the business transaction.

-       When we believe in good faith that disclosure is necessary to protect our rights, protect your safety or the safety of others, investigate fraud or respond to a written government request or any legal action that requires disclosure.

-       If Maalchat Wallet becomes involved in a merger, acquisition, or any form of sale of some or all of its assets, we will provide notice before personally identifying information becomes subject to a different privacy statement.

-       To any other merchant, as this is a prior consent from you to do so.


 Information collected by the third party as servers


Third-party advertisement servers or networks may serve advertisements on the Application. These third-party advertising networks use technology to send, directly to your browser, the advertisements, and links that appear on Maalchat Wallet. They automatically receive your IP address when this happens. They may also use other technologies to measure the effectiveness of their advertisements and to personalize the advertising content. Maalchat Wallet does not provide any personally identifiable information to these third-party networks without your consent. However, please note that if an advertiser asks us to show an advertisement to a certain audience or audience segment and you respond to that advertisement, the advertiser may conclude that you fit the description of the audience they are trying to reach. This Privacy Policy does not apply to, and we cannot control the activities of, such advertisers.


Use of Personal Information

We use personal information to provide you with products and services that you explicitly requested for, such as the following


-       To carry out your instructions for making and receiving payments and undertake transactions using our services, including verifying that, it is you and that you have sufficient funds in your Maalchat Wallet to make such payments.

-       To operate and administer your Maalchat account for providing services that you have requested.

-       To notify you about changes to your service(s)

-       To comply with financial services regulations including retention of financial information and transactions following regulatory directives.

-       For customer service, including answering questions and responding to feedback and complaints.

-       To provide you with information, products, or services that you request from us or which we feel may interest you.

-       To allow you to participate in interactive features of the mobile application.

-       To improve our internal customer training.

-       For financial and identity checks, fraud prevention checks, and anti-money laundering checks.

-       To enhance the security of our products and services.

-       To send you promotional offers based on your potential preferences.

-       To complete optional online surveys, which ask you for demographic info

Security & Data retention

To protect your personal information, we take reasonable precautions and follow industry best practices to make sure it is not inappropriately lost, misused, accessed, disclosed, altered, lost, or destroyed. Although no method of transmission over the Internet or electronic storage is 100% secure. We will retain your personal information for no longer than what is stated by the Palestinian Monetary Authority. The data storage period may vary with scenario, product, and service. We will maintain your registration information as long as your account is open. You can choose to close your account and terminate the service. After you close your account, we will stop providing you with products and services through your account and delete your relevant personal data, provided that deletion is not otherwise stipulated by special legal requirements.

Age of consent

By using Maalchat Wallet application, you represent that you are at least the age of majority in your state or province of residence, or that you are the age of majority in your state or province of residence and you have given us your consent to allow any of your minor dependents to use Maalchat Wallet application and website.

Changes to this privacy policy

We reserve the right to modify this privacy policy at any time, so please review it frequently on the application and website. Changes and clarifications will take effect immediately upon posting. If we make material changes to this policy, we will notify you here that it has been updated, so that you are aware of what information we collect, how we use it, and under what circumstances, if any, we use and/or disclose it. If our company is acquired or merged with another, your info may be transferred to the new owners so that we may continue to sell products to you. 

Questions and Contact Information

If you have any question on our Privacy Policy, please contact us directly at